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Resident Benefits Package
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Providing our tenants with exceptional service and optimal benefits throughout their tenancy is our top priority. Our Resident Benefits Package was put in place to offer convenience and pass on costs savings to you. We consistently work to keep the cost of these services and benefits as low as possible for our tenants. The complete resident benefit package includes coverage by our Master Renters Insurance Policy, and the limited is initiated if you upload proof of your own insurance to the link provided (meeting all stipulated requirements.)
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Renters Insurance Requirements & Program:
The Landlord requires Tenant obtain liability coverage of at least $100,000 in property damage and legal liability from an A-rated carrier and to maintain such coverage throughout the entire term of the lease agreement. Tenant is required to furnish Landlord evidence of the required insurance prior to occupancy, at the time of each lease renewal period, and upon request. To satisfy the insurance requirement, Tenant may either (1) be automatically enrolled into a policy that satisfies the coverage requirements as part of the Resident Benefits Package; or (2) obtain alternative liability coverage from an insurer of Tenant’s choice. The option Tenant chooses will not affect whether Tenant’s lease application is approved or the terms of Tenant’s Lease.
Option One
Option one is to do nothing. The tenant will automatically be signed up for insurance as part of the Resident Benefits Package. They don't have to do anything else. The insurance will start on the same day the tenant's lease starts and last for the lease term. The landlord will give the tenant more information about what is covered. The cost of the insurance will be added to the monthly Resident Benefits Package rate.
Option Two
Option two is for the tenant to buy their own insurance policy if they prefer. The insurance has to meet the same requirements as Option 1. The cost of the Resident Benefits Package will change depending on the cost of the tenant's insurance. To show the landlord they have insurance, tenants should visit http://insurance.residentforms.com/ and follow the instructions there. The insurance policy must come from a good insurance company (called an "A-rated carrier"). The policy should cover at least $100,000 in property damage and legal liability. The landlord's address should be listed on the policy. The tenant is responsible for paying the insurance company directly. If the tenant cancels their policy, they will automatically be enrolled in Option 1.
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Things you need to know
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HVAC Filter Delivery
As part of the Resident Benefits Package, some of the tenant's rent money will be used to have HVAC filters delivered to their home every 6 months, or as needed. The tenant should install the filter within two days of getting it. The landlord may check to make sure the filter has been replaced on time. If the tenant can't install the filter on time, they need to tell the landlord in writing. If the tenant doesn't replace the filter properly or on time, they will be breaking the agreement, and the landlord can take action against them. The tenant will have to pay for any damage caused by their neglect or misuse. If the landlord has to come and change the filter, the tenant will have to pay for that too. If there's no HVAC system in the property, the tenant won't get any filters and there won't be a discount on the Resident Benefits Package cost.
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Move-in Concierge Service
The landlord will provide a concierge service to help the tenant activate utilities, cable, internet, and other services. The tenant can also activate these services on their own. The tenant needs to follow any rules about utilities from the HOA and lease.
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Resident Rewards
The landlord has a rewards program for tenants, which they can access online. To use it, tenants need to use a mobile app provided by the rewards provider. The rewards are up to the tenant to activate, and they are for being a preferred customer of the landlord.
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Credit Building
The landlord reports the tenant's positive payment history to a third-party service. However, the landlord isn't responsible for any mistakes or lack of reporting by the third-party service. If the tenant has any problems with the report, they need to talk to the third-party service directly.
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Waiver of 1 Monthly Late Fee Annually
Late payments made to the Landlord from the Tenant occur occasionally. Landlord participation in the Resident Benefits Package program will waive one late fee annually.
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$1M Identity Protection
By executing this agreement, Tenant agrees to Aura’s IdentityGuard Terms of Service and Privacy Policy with respect to the identity theft protection service provided as part of the RBP, which can be found at www.identityguard.com.
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24-Hour Maintenance Coordination Service
Landlord provides the tenant with a 24/7 maintenance hotline. They will help trouble shoot any maintenance issues before sending a vendor out and always be available for updates on any work orders you’ve submitted. This third-party company that handles our maintenance makes scheduling as easy as possible for our tenants allowing them to schedule via text message and receive automated text reminders/updates on when the vendor will arrive and confirm your satisfaction once the work has been completed. 1-800-525-5883.
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Online Portal Access
Landlord agrees to provide Tenant online portal access for the purposes of reviewing pertinent documents, and payment of Rent and other fee(s). Landlord reserves the right to restrict payment access to Tenant, at Landlord’s sole discretion, should a pattern of delinquency arise and/or persist.
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Multiple Payment Methods
Tenants can pay rent through their online portal using different methods, such as ACH, debit, or credit cards, and sometimes at participating stores. If tenants are always late with payments, the landlord can limit the payment methods. Tenants will have to pay any fees for these payment methods.
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Access to Rincon’s Preferred Vendors
The landlord can connect tenants with professional vendors who have reasonable prices. If tenants have a personal project or need a vendor for any reason, the landlord can help connect them with one of their vendors.
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Optional Lockbox Move-In
Tenants usually want to get the keys to their new place as early as possible on move-in day, but the landlord's staff is only available during business hours. If the tenant has paid the first month's rent and security deposit with certified funds, they can get a lockbox code to access the keys as early as 12:01am on move-in day or on weekends. If tenants don't have the Resident Benefits Package, there's a $50 fee to get a lockbox on move-in day.
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Optional Lockbox Move-Out
When the lease is over, tenants need to drop off the keys at the Rincon Property Management office. The staff is only available during business hours to accept the keys. If tenants have the Resident Benefits Package, they will get a lockbox to leave the keys in. If they don't have the package, there's a $50 fee to get a lockbox for move-out.
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Lease Renewal Fee Waived
The Rincon Property Management team wants to give tenants options to renew their lease at least two months before it ends. This includes doing inspections, talking to the owner, checking rent rates, and preparing all the necessary paperwork to email to the tenant.
Enrolling in the RBP will automatically have you enrolled under our Master Renters Insurance Policy. The RBP fee will be $47.95 including insurance. If before or at any time during your tenancy, you choose to upload your own Renters Insurance at http://insurance.residentforms.com/, the fee will automatically decrease to $37 monthly. You do have to be enrolled in the Resident Benefits Package, there is no option to opt-out.
It's your last chance!
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